Privacy Policy

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Updated on March 1, 2024

Suburban Mutt, llc (“Suburban Mutt,” “we”, “our”, or “us”) provides this privacy policy to describe how we collect, use, and share personal data when individuals (“you”) visit or make a purchase from suburbanmutt.com (hereby referred to as the the“site”).

Suburban Mutt may change this policy from time to time by updating this page. We encourage you to check our Privacy Statement periodically. In the event of sale of our company in part or totality, a merger or similar type of transaction, you will continue to be bound by the Privacy Policy (unless you consent otherwise in writing to us).

Section 1. Personal Information

We are committed to protecting your information and employ security measures that are intended to be consistent with industry best practices. Please be aware that despite our best intentions and guidelines outlined in this policy, no data transmission over the internet or via any wireless network or encryption method can be completely guaranteed to be completely secure. This site is operated on software, hardware and networks, any component of which,

may experience breach of security or other problems beyond our controls.

What we collect

We collect contact and profile information you provide such as

1. Name, address, telephone number and email address.

2. Your payment method and items you purchased from us.

3. Your payment history and account information.

4. Information about your web browser, your IP address and cookies that are installed on your device when you visit this site. We may also collect data from web pages and pages you may view on our site. We also collect information on how you interact with our site also known as “Device Information.”

What we do with the information that we collect

We use the order information that you provide to us to communicate with you about your order. We send order confirmations after an order is submitted. 

1. We also share your information with third party service providers such as those who host and operate our website and help us process your payments and ship products to you.

2. We use a third party to process payments. As “Stripe User”, We do not collect or store payment method information (such as credit or debit card number, or bank account 

information. For more information, please

 visit https://www.stripe.com/privacy

Your order information remains in our system unless you ask us to delete the information in writing. Email us such requests at contact@suburbanmutt.com

Section 2. Links to other Websites

Our site may contain links to other websites. Once you have used these links to leave our site, you do so at your own risk. We are not responsible for protection and privacy of any information which you provide while visiting such sites. These third - party websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement of all websites that you click a link to. Links to third party websites are for your convenience and to get more information about pet products. Links provided do not signify our endorsement of such third parties, their products, content and websites.

Section 3. Minors

This site is not designed for use by anyone under the age of 18. If anyone under the age of 18 submits personal information to us and we learn of it, we will take steps to remove the personal information from our databases. If you believe that we may have

information from someone under 18, please contact us. contact@suburbanmutt.com

Section 4. Controlling your Personal Information

We collect your phone number or address (for Shipping purpose and email address to communicate about your online order/s, send you information, coupons, respond to inquiries and/or other requests or questions, etc. Once an online order is fulfilled/shipped, we may add our shoppers to our mailing list and continue to send promotional emails. You may choose to restrict the collection or use of your personal information in the following ways:

1. When asked to fill in a form on the website, look for the box (where applicable) that you

can check to indicate that you do not want the information to be used by any body for 

direct marketing purposes. 

2. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind by emailing us at contact@suburbanmutt.com

3. You may ‘opt-out’ by choosing the ‘unsubscribe ‘option at the bottom of the email. 

Section 5. Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is, added and the cookie helps analyze web traffic, and lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by collecting and remembering information about your preferences.

4. We may use traffic log cookies to identify which Page/s are being used. This helps us analyze data about webpage traffic and improve our website to tailor it to customer.

needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

5. Overall cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Section 6. Your Rights

6. As a user on this site, you have a right to know at any time what personal data we hold about you. If you would like to access this information, contact us at

contact@suburbanmutt.com or write to us: 

Suburban Mutt, 24210 Westheimer Pkwy. Ste 1000, Katy TX 77494

.